UnitedHealth Group announced on Monday that it continues to progress in its efforts to address the aftermath of a significant cyberattack targeting the US health system and the services of Change Healthcare, with a focus on aiding affected consumers and care providers.
Change Healthcare will initiate the release of medical claims preparation software, a critical move toward service restoration, according to a status update released by the company.
UnitedHealth CEO Encourages Providers to Seek Support
This rollout is anticipated to extend to numerous customers in the coming days, with the company expecting to secure third-party attestations before the services become fully operational. The restoration process will persist through successive phases until all customers are reconnected.
Andrew Witty, CEO of UnitedHealth Group, expressed optimism about the ongoing restoration efforts.
"We continue to make significant progress in restoring the services impacted by this cyberattack," Witty said in a statement. "We know this has been an enormous challenge for health care providers, and we encourage any in need to contact us."
However, smaller health clinics may still require help to ensure their continued operation, according to senior officials from the Biden administration. This was revealed after a meeting with healthcare executives on Monday.
"We are still hearing from small rural safety net providers who need cash assistance," another senior official said.
Recent milestones include the restoration of Change Healthcare's electronic payments platform on March 15, with payer implementations underway, and the restoration of 99% of Change Healthcare's pharmacy network services on March 7, with remaining issues being addressed.
Recognizing the financial strain experienced by care providers due to the cyberattack, UnitedHealth has provided over $2 billion in advance payments through various initiatives.
Acknowledging the complexities within the US health system, the company is committed to enhancing and broadening funding support to facilitate access for care providers in need.
UnitedHealth Continues Restoration Efforts
To further alleviate financial burdens, UnitedHealth has suspended prior authorizations for most outpatient services and utilization review of inpatient admissions for Medicare Advantage plans.
Care providers seeking financial assistance can register for the program at www.optum.com/temporaryfunding to explore pre-populated funding assistance levels.
Additionally, those requiring additional support or assistance with eligibility can utilize the temporary funding assistance inquiry form or call 1-877-702-3253.
The company plans to host a detailed update call later on Monday for customers, care providers, and their information security teams.
Moreover, a series of educational on-demand webinars have been launched to guide providers and customers on reconnecting to claims and payment networks and accessing temporary funding assistance programs.
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