Fraudulent Amazon returns are now targeting more and more sellers. Even small businesses are falling victim to these fake shoppers.
Some are now wondering why Amazon, despite being an e-commerce giant, still doesn't have enough countermeasures to protect its merchants from fake Amazon returns.
Fraudulent Amazon Returns Target Sellers
A small business owner who sells accessories and apparel on Amazon said that he was scammed after a customer returned a pair of flip-flops on an order for Nike cleats.
Another Amazon merchant fell victim to these scammy shoppers after a customer swapped a Coach wallet for an imitation accessory, as reported by CBS News.
An Amazon spokesperson said that the American e-commerce giant has no tolerance for fraudulent returns. But, is a retailer to blame for this, experts say yes since Amazon makes it so easy for shoppers to return products they don't like.
There are even some instances when the e-commerce giant will refund customers for low-cost items and allow them to keep the products.
READ NEXT: Amazon Pays $1.9 Million to Over 700 Migrant Workers to Settle Human Rights Abuse Claims
What Amazon Sellers Can Do?
It will take a long time before Amazon can fix its flawed policies regarding product returns. This is why the best thing sellers can do is to protect themselves from these fraudulent Amazon returns.
Webretailer provided some tips that Amazon merchants can follow to ensure their safety against fraudulent Amazon returns:
- Always keep evidence of what product was sent out and returned.
- Although built-in marketplace protections are considered inefficient, they are still worth the try.
- Make sure to let your customers know that you have records about their orders and you're willing to act.
- Check your return dissatisfaction rate to know which sellers are scams and which are not.
Join the Conversation