Woolworths Shelves Found Empty by Queensland Residents Due to IT Glitch
By Thea Felicity
May 13, 2024 12:49 PM EDT
May 13, 2024 12:49 PM EDT
(Photo : Asanka Ratnayake/Getty Images)
Several Woolworths stores across Queensland have empty shelves. According to The Guardian, the case is particularly evident in Brisbane and the state's southeast due to what officials label a "terrible IT problem."
In return, social media platforms witnessed a surge in complaints from frustrated customers, with individuals expressing disappointment at the sight of empty shelves.
In response to customer criticisms, Woolworths is apologizing to customers affected by the shortages.
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During a Queensland parliament inquiry into supermarket pricing, Woolworth's chief commercial officer, Paul Harker, disclosed that the issue stems from a botched "warehouse management system upgrade."
This has caused delays in restocking stores in Brisbane and its surrounding areas.
Harker acknowledged the disruption and inconvenience caused to customers and admitted that they, too, are not happy about the situation. Ongoing efforts are underway to rectify the issue and maintain commitments to suppliers.
While purchase limits are not in place, certain stores may stock less fresh produce, milk, and chicken than usual.
To make up for their empty shelves, Woolworths pledge to donate unused warehouse stock to food banks and charities to prevent waste.
This is the second time Woolworths has received backlash online. The first instance involved its employees criticizing its perceived "woke" stance during Australia Day, as reported by VCPost.
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