Jeff Bezos Reveals the Secret to Amazon’s Success, Expresses Concern Over Lack of AI Competency

By Madz Dizon

May 16, 2024 12:06 AM EDT

Jeff Bezos Reveals the Secret to Amazon’s Success, Expresses Concern Over Lack of AI Competency — Blue Origin founder Jeff Bezos speaks after receiving the 2019 International Astronautical Federation (IAF) Excellence in Industry Award during the the 70th International Astronautical Congress at the Walter E. Washington Convention Center in Washington, DC on October 22, 2019.
(Photo : MANDEL NGAN/AFP via Getty Images)

Jeff Bezos explained his secret to Amazon's success 25 years ago and expressed concern about Amazon's position in the AI race compared to its competitors.

Two years after Amazon first went public, Bezos had already achieved billionaire status, offering insights into the factors that contributed to the success of his thriving e-commerce venture as per Fortune.

Jeff Bezos Commend Amazon Workers

Commending his employees as an exceptional group of individuals, Bezos emphasized their dedication to customer service.

Going beyond just ensuring customer satisfaction, he implied that workers should be waking up with a sense of urgency to please their customers, or else they're not doing their job correctly.

He claimed that he requested everyone in the vicinity to wake up in a state of terror every morning, with their beddings soaked in perspiration.

The supposed objective was not to have a dehydrated office staff in Silicon Valley, but rather to ensure that everyone remains motivated and doesn't become complacent.

Amazon's Competitiveness in AI Race

Meanwhile, the founder and former CEO has been emailing Amazon executives to question the lack of utilization of its cloud services by AI firms.

According to Business Insider, Amazon is believed to be the most susceptible among Big Tech companies in the AI field.

Recognizing this perception, Bezos is heavily engaged in its AI endeavors and has been carefully analyzing the competitive landscape.

Amazon has also provided funding to Agility Robotics, a company that specializes in warehouse robots.

Additionally, Bezos has been making independent investments in AI startups, such as Perplexity AI, a competitor to Google search, and Figure AI, a company that focuses on humanoid robots.

However, insiders previously informed BI that the launch of Amazon's AI chatbot Q in November was met with negative reactions due to a perceived lack of preparation.