Hong Kong's Cathay Pacific Airways has re-entered the top five carriers globally, according to the latest industry rankings released by Skytrax and shared by The South China Morning Post. The city's flag carrier has also earned an award for being the cleanest airline and offering the best economy class.
The rankings, based on an online traveler satisfaction survey, were part of Skytrax's "independent and impartial" annual list of the top 100 airlines.
Qatar Airways claimed the top spot for the eighth time in the 25-year history of the awards, followed by Singapore Airlines, Emirates, and ANA All Nippon Airways, with Cathay moving up three places from last year to fifth.
Cathay was recently named the third-best premium airline by Airline Ratings, climbing six places from last year.
CEO Ronald Lam Siu-por attributed these successes to customer support and pledged continuous improvement.
Cathay Airways Customer Experience
Cathay plans to boost customer experience with new product and service innovations, including the launch of new seat categories over the next three years.
This year, the Aria Suite business class and a new premium economy seat will be introduced, as well as a refreshed economy service on Boeing 777-300ER aircraft. A new first-class experience on the Boeing 777-9 is scheduled for 2025, followed by a new business-class cabin on Airbus A330 planes in 2026.
The improvements will extend to lounges, dining, in-flight entertainment, and digital services.
Cathay will increase cabin crew numbers on select flights starting in July and will soon offer complimentary in-flight Wi-Fi for business-class customers and diamond members.
More details are expected to be announced in the following months.
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