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For the first time, UnitedHealth Group Chief Executive, Andrew Witty admitted about a "flawed" US healthcare system in the aftermath of a tragic incident. Brian Thompson, who heads UnitedHealth's health insurance operation, was shot and murdered last week outside a Manhattan hotel.

The murder, allegedly by Luigi Mangione, has once again brought much attention to public frustrations in the healthcare system. Witty described deep sorrow over the tragedy and said he and his colleagues had been trying to find answers for the reasons behind such shocking violence.

For Americans, Reuters reported that the killing has increased the already simmering anger concerning the difficulties they face in accessing and affording medical care. Witty admitted that the US healthcare system is a fragmented patchwork built over decades, leaving patients dealing with rising premiums, denied claims, and surprise costs. He emphasized that healthcare is highly personal yet very complex, and many do not understand the reasoning behind coverage decisions.

UnitedHealth Group CEO Calls for 'Better Communication'

Witty admitted that the responsibility for the system's flaws rested with insurers, employers, governments, and other payers. He emphasized the need for better communication in order to help people understand what insurance covers and how decisions are made. This is at a time when insurers are being accused of contributing to healthcare costs.

Adding to that, Witty recently testified in the Senate Finance Committee concerning an attack on UnitedHealth's technology unit, according to an earlier report of CBS News. The attack crashed some services for patients and providers and raised concerns that perhaps this is a new problem area in the health industry.

Recent statistics show that patients are paying more for care while getting less coverage. Insurers blame the rising cost of hospital fees, prescription drugs, and medical devices. However, Witty urged all parties to come together and work towards creating a system that works better for everyone.