Spanish startup Voz.io has secured $150,000 in seed financing from Kima Ventures. According to co-founder and Chief Executive Officer (CEO) Sumann Gandham, the funding will allow the company to develop its business and acquire more users, wrote TechCrunch.
The firm has also launched a browser-based call center and CRM solution made for small to medium-sized enterprises (SMEs). Since transactions are conducted using the browser, there is no need for investment, hardware, and training to set it up, the report explained.
Founded in September 2013 by Gandham and Sergi Almar, Voz.io provides phone support for companies across 40 countries using their platform that has customer relationship management (CRM) integration. This means call center agents are able to receive full updates about their clients using their browser. The service also features audio and video support, intelligent call routing, call monitoring, recording of inbound and outbound calls, analytics, real-time reporting, and KPIs, the report detailed.
The service charges a monthly pee for every agent model. Instead of third-party voice APIs, the business is linked with 20 carriers all over the world. The service also does not charge inbound calls to its users, TechCrunch reported.
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