CSi Complete, a provider of credible service and call center services to the automotive and insurance industries, has merged with TenPoint Insurance Solutions.
TenPoint Insurance Solutions offers IT and business process outsourcing services for the property and casualty insurance industries.
Douglas Webb & Associates will serves as a holding company of the merged businesses. Doug Webb will be the CEO, and John Webb will serve as president and chief operations officer of Douglas Webb & Associates.
Douglas Webb & Associates said clients from both companies will have access to additional resources and services. Employees will retain their positions in the companies.
"There is tremendous synergy here for our companies to offer the marketplace improved and expanded services," Doug Webb told Fender Bender. "We have combined the contact center with a deep expertise in auto physical damage and claims management. Partners and employees from both companies have been very positive about the integration."
Michael Sturgis, president and CEO of TenPoint Insurance Solutions will acquire an ownership stake in the Douglas Webb & Associates companies. Sturgis will manage sales, marketing and strategic relationships for Douglas Webb & Associates.
"Doug and John run an outstanding operation, and united we are positioned to make a considerable investment in our clients' success," Sturgis said.
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