Singapore: Nearly 7,000 StarHub Users Report Internet Outage, Lasting at Least 2 Hours
By Trisha Andrada
May 30, 2024 05:06 AM EDT
May 30, 2024 05:06 AM EDT
(Photo : Pixabay / Pexels)
Singapore-based StarHub subscribers reported a service disruption that persisted for at least two hours, on Thursday, May 30, leaving people without internet connection.
Many customers in Singapore, including those in Punggol, Sengkang, Hougang, Yishun, and Ang Mo Kio, reported disruptions on StarHub's Facebook page, according to The Straits Times. Some customers even went so far as to say that the outages prevented them from working from home.
On Thursday, at 11:31 AM SGT, there were 993 complaints recorded on the outage tracking site Downdetector, with the highest number of reports reaching 6,987 at 11:46 AM. Even after 1:00 PM, over 500 reports had been recorded.
According to Downdetector, it automatically detects events and service interruptions in their early stages by monitoring and analyzing signals from platforms in real-time.
READ NEXT: Singapore Issues Recall for China Walnut Products Over Prohibited Sweeteners
In a Facebook post made at 12:16 PM, StarHub apologized for the trouble and stated it was fixing the problem with its fixed broadband services.
At 12:40 PM, the social media post was updated to add that the services had been "partially restored" and to advise consumers to power cycle their devices once again. A few commentators on the site, nevertheless, complained that they were still unable to go online after 1:00 PM.
Another update was given by StarHub at 2:10 PM, stating that its fixed broadband services are now operational again. In the event that users continue to have issues when attempting to connect to the network, they are advised to turn off and on their devices.
READ MORE: Singapore Airlines Revises Seatbelt Policy Following Severe Turbulence on London-Singapore Flight
© 2024 VCPOST, All rights reserved. Do not reproduce without permission.
Join the Conversation