Analytics firm Verint Systems has announced its plans to add cloud customer service company KANA Software. The acquisition deal is valued at $514 million and is expected to close in April, according to Destination CRM.
Verint provides analytic software-based solutions for the business intelligence, surveillance, and security industries. KANA, on the other hand, develops on-premises and cloud customer service solutions, the report detailed.
Verint marketing senior vice president Ryan Hollenbeck said of the transaction: "Verint and Kana's solutions are quite complementary. On Verint's end, we've got workforce optimization capabilities as well as voice of the customer analytics capabilities, but Kana's got much more of a customer experience foundation, and we think that together, our solutions are going to deliver an end-to-end suite of solutions to meet a very wide range of needs."
The deal between the two firms will extend the Actionable Intelligence solutions of Verint. This enables companies to collect and analyze voice, text, and video data to provide actionalize insights, Destination CRM reported.
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